Refund Policy / SLA

1. 24-Hour Money Back Guarantee

We offer a 24-hour money-back guarantee for new customers. If you are not satisfied with our service, you can request a full refund within 24 hours of your initial purchase.

2. Refund Eligibility

Refunds are only applicable to the first service purchased by a customer. Subsequent purchases or renewals are not eligible for refunds under the 24-hour guarantee.

3. Non-Refundable Items

The following are non-refundable:

• Dedicated IP addresses.
• Domain registrations.
• Add-on services already provisioned.
• Services suspended due to Terms of Service violations.

4. Service Level Agreement (SLA)

We guarantee 99.9% network uptime. If we fail to meet this guarantee in a given month, customers may be eligible for service credits proportional to the downtime.

5. Claiming Credits

To claim SLA credits, you must open a support ticket within 7 days of the downtime event. Credits will be applied to your next billing cycle.